This was my eighth year attending NRF at the Javits Center in New York. This year over 45,000 people from around the world came together to discover what is new and exciting in the world of retail. Read my summary of the pre-show events and what new technologies are going to be deployed in 2019.
The wrap up to 2018 Retail does not disappoint! Travel the globe to hear about two different “shopping seasons”. Then hear about more data breach concerns. I share a new concept in hospitality that has garnered $40M in VC funding from silicon valley. CLEAR has new solutions to get attendees into stadiums safely. Lastly I deep dive this quarter on worker enhancements - with a focus on unattended retailing. Enjoy!
In just one week Money 20/20 will revolutionize Las Vegas! This is the one show during the year where global leaders from Retail, banking, FinTech firms and Investors come together to discuss the future of the industry. The theme for the conference this year is “The Money Revolution”. This year I’m joining the ranks of the “revolutionaries” and attending as the CEO of my own consulting business- quite the departure from being the corporate representative of a big company servicing the industry. That will bring both challenges and opportunities – and I’m up for the experience!
The opportunities far surpass the challenges. I was asked this year to Chair the Future of Retail and Commerce track at the show. What this entails is kicking off the track with a background chat at the start of the day. Then I will introduce each moderator as they take on their topic and welcome their panelists. This is a great opportunity for me to showcase the potential of what the future of commerce will look like. The lineup is spectacular- we will start the day with fresh research from Michelle Evans at Euromonitor as she releases this body of work for the first time. It will cover their projections for commerce in 2040! Perfect for the snarky folks that point out 2020 is just 15 months away…. Then we move to a fireside chat by Jordan McKee, director at 451 Research and Roger Hochschild the CEO/President of Discover Financial Services. They will be looking at how traditional card networks will evolve and compete in the future payments industry landscape. James Wester from IDC research will have fireside chat with Ernie Garcia III, the CEO of Carvana about how purchasing a car is changed by partnering with fintech partners. I’ll then wrap up the mornings sessions by bringing to the stage Will Glaser. He’s a three-time successful entrepreneur with a triple major degree from Cornell! His current venture is Grab and Go which is reinventing the self-check experience in Retail.
Then we get to break for lunch- before another amazing lineup. After lunch I will briefly recap the highlights of the morning then set the stage loose for Lynsey Thornton, VP of UX to host a panel discussing how technology is changing the landscape for SMB retailers. Next up will be a panel moderated by Julie VerHage from Bloomberg and executives from Pay Pal and Adyen. They will share new consumer research on consumer shopping preferences, behaviors and preferences. After that we will welcome James Wester back as he has an interview with Robert Clarkson, GM of North America from Pay Pal. They will discuss how the success of a payments solution is dependent upon a rich ecosystem. The question on stage after that will be: Are Credit Cards Dead? Steve Mott will moderate a panel that discusses how new methods are gaining traction that will be faster, cheaper and more secure than traditional credit card networks. With that there’s just one last panel. Jordan McKee will come back on stage to discuss with Michel Leger how retailers are upping their game now that foot traffic is back in store. What a busy day! Throughout the day the audience will be responding to my question of the day- what is the most revolutionary technology they see as transforming retail and commerce.
If you will be at Money 20/20 I would love to connect. If you can’t be there be sure to check back as I will write up a post-show blog with the highlights! Viva la Revolution!